Question 1

How to make an appointment?

Accepted Answer

Enter the reservation website-> read the reservation terms and press reservation-> select a branch-> select dessert style-> select additional services required such as: add a companion-> select the date and time of arrival-> select Additional purchases: such as candles, birthday cards, etc. -> fill in the information and enter the discount code (if any) -> choose the payment method (pay online/pay on delivery). The appointment is completed upon receipt of the confirmation email.

Question 2

Is there an age limit for participating in DIY Baking?

Accepted Answer

Every child aged 3-12 must be accompanied by an adult. Note that this store does not provide childcare services. The safety of children must be taken care of by the accompanying adults. If the children are in constant danger or harass other guests, the store has the right to ask the guests to leave.

Question 3

Are there instructors on site?

Accepted Answer

Although the self-baking is mainly led by electronic instructors, there will still be baking ambassadors on site to provide assistance when necessary.

Question 4

Can I bring my own recipe? What is self-selected cake?

Accepted Answer

If you want to make desserts other than the menu, you can choose "self-selected cake". This option is only suitable for experienced people. The whole process of making desserts is done by the guests themselves by referring to the recipes they have prepared, and they may need to bring some materials by themselves. 
If you want to choose this service, you must prepare the recipe in advance. When you make an appointment, enter the recipe link or the text version of the recipe. The customer service specialist will confirm the appointment with you and tell you if there are any materials you need to bring.

Question 5

How long is the shelf life of desserts?

Accepted Answer

Since the store does not use preservatives, it is recommended to enjoy the desserts completed on the day within three days to ensure the quality of the food.

Question 6

Can the cake taste on the menu be changed?

Accepted Answer

All the cream cakes on our menu can be changed by adding money, the choices are as follows:
Stuffing to taste (+$10~$15)-strawberry-mango- blueberries- lemon
-Lychee jelly
-Blackcurrant Jelly
 
Sponge cake twist (+$25)-Original-chocolate- matcha-passion fruit- lemon-strawberry-Earl Grey
-Peach
- Lychee

Question 7

What is Appointment Decoration Bar?

Accepted Answer

It is generally recommended that customers who choose cream cakes can add this option. There are more than 20 edible decorations/sprinkles in the decoration bar, such as silver beads, white/pink/black chocolate rolls, colorful pins, chocolate pins, heart star candy decorations, etc. Customers can personalize the cake with different decorations.

Question 8

Can the appearance of macarons be freely chosen?

Accepted Answer

The appearance of macarons can be freely developed according to your own preferences. We have a variety of macarons with different flavors on our menu. You can choose the desired flavor when you make an appointment and change the appearance by yourself during production.

Question 9

What is the transparent ball in the add-on product? What is its function?

Accepted Answer

The diameter of the transparent ball is 12cm. It is suitable for decoration on the cake surface. You can put your own decorations in the ball, such as dried flowers/flowers, dolls, small gifts, photos, snacks, etc. Cooperating with the drip effect can generally add points to the cake as a whole.

Question 10

Can I reschedule or cancel after booking online?

Accepted Answer

If you need to reschedule after making an appointment, please call the store to change. Reservations that have been paid online cannot be canceled or refunded, only rescheduled.

Question 11

Is eating and drinking allowed in the venue?

Accepted Answer

No. 
During the epidemic prevention period, eating and drinking are strictly prohibited in the restaurant. Guests must wear masks during the dessert making process, otherwise the staff has the right to ask the guests to leave the venue.

Question 12

Can I bring my own decorations/fruit?

Accepted Answer

Yes.We welcome guests to bring their own fruits and decorations to embellish the dessert and make a unique cake. At the same time, there are also various cake decorations such as: candles, birthday cards, transparent balls, edible decoration bars, etc. for customers to choose.

FAQs

How to make an appointment?

Is there an age limit for participating in DIY Baking?

Are there instructors on site?

Can I bring my own recipe? What is self-selected cake?

How long is the shelf life of desserts?

Can the cake taste on the menu be changed?

What is Appointment Decoration Bar?

Can the appearance of macarons be freely chosen?

What is the transparent ball in the add-on product? What is its function?

Can I reschedule or cancel after booking online?

Is eating and drinking allowed in the venue?

Can I bring my own decorations/fruit?

Subscribe to get exclusive promotions and updates!

NAVIGATION

Make a Booking

View Menu

Giftcards

Contact Us

FAQs

DIY Baking

Workshop for Couples

Birthday Celebration

Franchise

Promotion

DIY Kit

Venue Hiring/Private Events

What is DIY Baking?

Workshops for Families

Group Bookings

Seasonal Workshop

SOCIAL

GET IN TOUCH

byo@knbgroupltd.com

2025 KnB Group © ALL RIGHTS RESERVED

FAQs

How to make an appointment?

Is there an age limit for participating in DIY Baking?

Are there instructors on site?

Can I bring my own recipe? What is self-selected cake?

How long is the shelf life of desserts?

Can the cake taste on the menu be changed?

What is Appointment Decoration Bar?

Can the appearance of macarons be freely chosen?

What is the transparent ball in the add-on product? What is its function?

Can I reschedule or cancel after booking online?

Is eating and drinking allowed in the venue?

Can I bring my own decorations/fruit?

Subscribe to get exclusive promotions and updates!

NAVIGATION

DIY Baking

Workshop for Couples

Birthday Celebration

Workshops for Families

Group Bookings

Seasonal Workshop

SOCIAL

GET IN TOUCH byo@knbgroupltd.com

2025 KnB Group © ALL RIGHTS RESERVED

GET IN TOUCH

byo@knbgroupltd.com